Your privacy is more than a legal obligation to 299bet – it is a responsibility we take seriously. Learn how we collect, use, and protect your personal information.
Key Summary: 299bet does not sell, rent, or share your personal data with any third party for marketing purposes without your explicit consent. This Privacy Policy transparently explains how we handle your information in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010.
Welcome to the 299bet Privacy Policy page. This document is part of our commitment to transparency and trust – values that sit at the core of how 299bet operates. When you register an account, make a deposit via Touch 'n Go or DuitNow, place a football bet, or spin your favourite slots, you are entrusting us with your personal information – and we never take that trust lightly.
This Privacy Policy applies to all services offered by 299bet, including the official website, mobile platform, and all communication channels between 299bet and its members. By using any 299bet service, you agree to the data processing practices described in this document.
299bet collects various types of information from members and users of our platform. This is done solely for legitimate operational purposes and to process the services you request. The following are the categories of information we may collect:
Full name, MyKad / passport number, date of birth, gender and nationality
Email address, phone number, mailing address, and e-wallet account number
Deposit and withdrawal records, payment methods (TnG, DuitNow, GrabPay), and transaction history
Betting history, games played, session duration, and records of wins and losses
IP address, browser type, device used, operating system, and access logs
Records of customer support conversations, emails, and feedback you send to us
299bet does not directly collect credit or debit card numbers. All card-based payments are processed by third-party payment providers licensed by Bank Negara Malaysia and compliant with PCI DSS standards.
We collect information through various channels as you interact with the 299bet platform. This includes:
299bet uses the personal information collected solely for legitimate purposes necessary to the operation of the platform. We do not use your data for unrelated purposes without your consent. The primary purposes for which data is used are as follows:
299bet does not sell or rent your personal data to any third party for their own marketing purposes. However, there are specific situations where we need to share data with trusted parties in order to deliver our services to you:
All third parties with whom 299bet shares data are bound by strict data protection agreements and are required to handle your information to security standards equal to or exceeding our own.
299bet uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our site. The following types of cookies are used:
| Cookie Type | Purpose | Retention Period | Required? |
|---|---|---|---|
| Session Cookies | Maintaining your login status throughout an active session | Until logout | Yes |
| Preference Cookies | Save your language, currency, and display preferences | 12 months | No |
| Analytics Cookies | Understanding how users interact with the platform to drive improvements | 24 months | No |
| Security Cookies | Detecting suspicious activity and protecting against fraud | 6 months | Yes |
| Marketing Cookies | Display relevant 299bet promotions and offers to you | 6 months | No |
You can manage and delete cookies at any time through your web browser settings. Please note, however, that disabling essential cookies may affect the functionality of the 299bet platform and your login experience.
299bet invests seriously in security infrastructure to ensure your personal data remains protected at all times. The following security measures are in place:
Under Malaysia's Personal Data Protection Act (PDPA) 2010, you as a data subject have rights that 299bet is obligated to uphold. The following are the rights you hold:
You have the right to request a copy of the personal data we hold about you at any time.
You may request that we correct any information that is inaccurate or incomplete.
You may request the deletion of your personal data under certain circumstances, in accordance with applicable law.
You may opt out of having your data processed for direct marketing purposes at any time.
You may request that we restrict how we process your data under certain circumstances.
You have the right to receive your data in a machine-readable format for transfer to another platform.
To exercise any of these rights, please submit a written request to the 299bet Data Protection Officer (DPO) via email at privacy@299bet.cash or via support@299bet.cash. 299bet will process your request within 30 calendar days from the date of receipt.
299bet does not retain your personal data for longer than is necessary for the purposes stated in this privacy policy or as required by applicable Malaysian law.
Once the retention period expires, your personal data will be securely deleted or anonymised so it can no longer be linked to you as an individual.
299bet services are strictly for individuals aged 18 years of age and above only. 299bet does not knowingly collect personal data from any individual under the age of 18.
Should 299bet discover that personal data belonging to a minor (under 18 years of age) has been collected inadvertently or in error, that data will be deleted immediately and the associated account will be terminated. Parents or guardians who are concerned that their child may have registered on the 299bet platform are encouraged to contact us promptly at support@299bet.cash.
299bet reserves the right to amend this Privacy Policy from time to time to reflect changes in operational practices, legal requirements, or service improvements. Members will be notified of any material amendments via their registered email or a prominent notice on the platform at least 14 days before the changes take effect.
For enquiries relating to this Privacy Policy or to exercise your rights as a data subject, please contact the 299bet Data Protection Officer (DPO):
Email: privacy@299bet.cash | General Support: support@299bet.cash
We will respond within 30 calendar days of receipt.
Questions about your privacy?
FAQFor privacy enquiries, data access requests or complaints relating to personal data protection.
privacy@299bet.cash
Response within 30 days
299bet's Privacy Policy is aligned with Malaysia's Personal Data Protection Act (PDPA) 2010.
Six core privacy protection commitments we uphold for every 299bet member in Malaysia.
All data transmitted between your device and 299bet's servers is protected with 256-bit SSL encryption – the same standard used by major Malaysian banks such as Maybank and CIMB. Your data cannot be intercepted or read by any unauthorised party.
299bet has never sold, rented, or traded your personal data with third parties for their marketing purposes, and never will. Your information is collected solely for platform operations and will not be commercialised under any circumstances.
All data handling practices at 299bet are designed to comply fully with Malaysia's Personal Data Protection Act (PDPA) 2010. We have an appointed Data Protection Officer (DPO) to ensure ongoing compliance.
299bet staff may only access member data on a need-to-know basis – access is granted solely to those who require specific information to carry out their duties. All access is logged and monitored to prevent misuse.
299bet data is automatically backed up daily to secure, geographically separate locations. Our disaster recovery system ensures no data is lost even in the event of an unforeseen technical emergency.
You have full control over your data at 299bet – including the right to access, correct, delete, and object to its use. You may also unsubscribe from marketing communications at any time via your account settings or by contacting our support team.
Register today and enjoy a safe casino, slots, and football betting experience at 299bet. Your personal data is fully protected under Malaysia's PDPA 2010.