Terms & Conditions 299bet – Rules for Using Malaysia's Online Betting Platform

299bet is an online betting and casino platform operating and providing services to users in Malaysia. All services offered by 299bet — including Live Casino, Sports Betting, Slots, Table Games, Virtual Sports, and E-Sports — are subject to the terms and conditions set out in this document, as well as any additional rules specific to each game category.

These terms and conditions are updated from time to time. 299bet will notify members of any material changes via registered email or an in-platform notice. It is the member's responsibility to review this document periodically to ensure they are always following the latest version in effect.

1Member Eligibility

To register and use 299bet's services, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years at the time of registration and throughout the entire period of platform use
• Is an individual who is resident in or located within Malaysia at the time of using the service
• Have full legal capacity to enter into a binding agreement
• Not declared bankrupt or undergoing bankruptcy proceedings at the time of registration
• Never been banned or excluded from 299bet or any related gaming platform
• Registering under your own name and not on behalf of another person
• Use only legitimate funds from lawful sources for all transactions on 299bet
• Not listed as a prohibited individual by any relevant regulatory body

2Registration & Account Management

Each individual is only permitted to register and hold one (1) account only at 299bet. Owning more than one account (duplicate accounts) is strictly prohibited and may result in the termination of all associated accounts without payment of any remaining balance.

• All information provided during registration must be accurate, complete, and kept up to date at all times
• The full name, phone number, and email address registered must be your own
• Your account password is your sole responsibility – do not share it with anyone
• Any activity that occurs on your account is considered to have been carried out by you
• Members must notify 299bet immediately if their account is accessed without authorisation
• 299bet is not liable for any losses resulting from a member's failure to keep their login credentials secure
• An identity verification (KYC) process may be required before the first withdrawal is processed
• Verification documents that may be requested include MyKad, utility bills, or bank statements

3Deposits, Withdrawals & Financial Transactions

All financial transactions on 299bet are processed in Malaysian Ringgit (RM / MYR). Supported deposit and withdrawal methods are as follows:

• All deposits must come from an account or e-wallet registered in the member's own name
• Withdrawals will only be processed to the same payment method used for the deposit (under normal circumstances)
• The minimum withdrawal amount is RM20 per transaction
• The first withdrawal requires full identity verification before it can be processed
• 299bet reserves the right to hold withdrawals for up to 7 business days for security review purposes
• All transaction fees charged by payment providers are the member's responsibility
• Failed or problematic deposits must be reported to customer support within 24 hours

4Bonuses, Promotions & Special Offers

299bet offers a range of bonuses and promotions for both new and existing members. Each bonus and promotion is subject to its own specific terms as stated in the respective promotional terms, and the following conditions apply to all bonuses in general:

• All bonuses carry a wagering requirement that must be met before a withdrawal is permitted
• Standard wagering requirements range from 10x to 35x the bonus value – refer to each promotion's specific terms
• The first deposit bonus is exclusively available to new members who have not previously registered with 299bet
• Each member is entitled to one welcome bonus only – any attempt to claim it more than once constitutes fraud
• Bonuses may not be transferred, sold, or used by another account
• Free spins and free credits must be used within the stipulated time frame or they will expire
• 299bet reserves the right to modify, suspend, or terminate any promotion at any time
• Any evidence of fraud or bonus abuse will result in account termination and the cancellation of all associated bonuses and winnings
• Wagering on certain games may count at a different rate (0%–100%) towards the wagering requirement

5Betting & Gaming Rules

The following rules apply to all betting activities on 299bet, covering Live Casino, Sports Betting (Malaysia Super League, EPL, badminton, e-sports, and more), Slot Games, Table Games, and Virtual Sports:

• Minimum and maximum bet limits vary by game type and category – please check before playing
• The outcome of all games is final once confirmed by the 299bet system
• Any cancelled or postponed sports fixture will be settled in accordance with the rules specific to that sport
• Accumulator bets containing one or more void matches will be settled in accordance with 299bet's rules
• 299bet reserves the right to void or reject any bet placed due to a technical error or incorrect odds
• The use of automation software, bots, or any unauthorised method to manipulate games is strictly prohibited
• Players suspected of using prohibited strategies or colluding to cheat may be banned without notice
• Winnings from virtual sports and e-sports are subject to verification by a certified RNG system
• 299bet is not liable for any losses resulting from internet disruptions, device failures, or technical issues on the member's end

6Security, Privacy & Data Protection

299bet takes the security and privacy of member data very seriously. All personal data collected is processed in accordance with 299bet's official Privacy Policy, which can be found at Privacy Policy page ours.

• Your personal data is protected with banking-grade 256-bit SSL encryption
• Your account information will not be sold, transferred, or shared with any third party without your consent, except as required by law
• Members agree to allow 299bet to process their data for the purposes of identity verification, fraud prevention, and legal compliance
• Promotional emails and SMS communications can be opted out of by contacting customer support
• Account access from an unrecognized device will automatically trigger additional verification

7Responsible Gambling

299bet is committed to promoting a healthy and responsible gaming culture. We provide the following tools to help members manage their playing habits:

• Daily, weekly, and monthly deposit limits that members can set themselves
• Session time limits with automatic alerts when the limit is reached
• A cooling-off period feature that can be activated for a duration of 24 hours to 6 months
• A full self-exclusion option from the platform for a chosen period
• Access to resources and support organisations for problem gambling in Malaysia

299bet encourages all members to play within their means. Gambling should be entertainment, not a source of stress or financial hardship. If you or someone you know is experiencing gambling-related issues, please seek help immediately and contact our support team.

8Account Suspension & Closure

299bet reserves the right to suspend, restrict, or terminate a member's account without prior notice under the following circumstances:

• Violation of any terms and conditions set out in this document
• Confirmation that a member is under 18 years of age or provided false information during registration
• Suspected fraudulent activity, money laundering, or suspicious transactions
• Any attempt to use more than one account or multiple accounts
• Use of bot software, automation, or any form of unfair play
• Colluding with other players or individuals within the company to manipulate outcomes
• Unauthorized chargebacks on legitimate transactions
• Failure to complete the KYC process within the stipulated timeframe

Members who wish to voluntarily close their account may do so by contacting 299bet customer support. Prior to closure, all outstanding bonus conditions must be fulfilled first.

9Liability Limits & Disclaimer

• 299bet makes no guarantee that the platform will operate without interruption, be error-free, or be fit for any particular purpose
• In the event of a technical disruption affecting an ongoing match or game, 299bet reserves the right to void the relevant bets and refund the amount to the member's account
• 299bet's liability to any member under any circumstances is limited to the amount of the member's most recent deposit
• 299bet is not liable for any indirect losses, anticipated loss of profits, or other damages arising from the use of the platform
• Members are solely responsible for ensuring their use of the 299bet platform complies with all local laws applicable to them

10Terms Amendments & Applicable Law

299bet reserves the right to amend, update, or replace any part of these terms and conditions at any time. Changes take effect immediately upon being published on the platform unless otherwise stated.

• Members will be notified of material amendments via registered email or an in-platform notice
• Continued use of the platform following any amendments constitutes acceptance of the updated terms
• These terms and conditions, and all disputes arising from them, are governed by the laws of Malaysia
• Any dispute that cannot be resolved through negotiation will be referred to the relevant tribunal or court in Malaysia
• If any provision in this document is found to be invalid or unenforceable, the remaining provisions shall continue to remain in full force and effect